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Exception Management fluent in English for HP account in Sofia City-Sofia, Bulgaria

TTEC Bulgaria

When you join our team, you are more than just an employee. You are a member of the TTEC family. That's why we offer benefits and perks that support your quality of life, goals and future needs. 
We offer:
• Extensive training programs;• Environment that stimulates achievement and excellent customer service;• Competitive remuneration package;• Access top notch business best practices;• Work in a challenging and pleasant business environment

The role of EM Coordinator is to engage in case of part availability and order related issues in the PPS CSS Commercial Supply Chain. Using various tools and sources of information he/she investigates and provides the optimal solution for the customer. EM Coordinator must manage every aspect of the existing processes within the team, understand the customer, explore all possible resolutions, and follow up to ensure the part is received on time and is of the quality expected from HP.

PC Spare parts assistant planner supports the PC Spare parts planners in various tactical tasks related to PC parts planning within EMEA HP network for spare parts and products.

He/She will support:

  • Daily review of back-order resolution when stock is available in the network;
  • Manage High Part Quantity Requests process;
  • Support planners in the transversal analysis;
  • He/she will work closely with the Planning team, Supply operation leads (in charge of HP relation with our parts suppliers), Order management, Network operations and the logistic teams;
  • Key focus on ensuring parts availability when material in stock.


If you are/have:
• Bachelor's degree (or equivalent work experience)• Fluent in English, both written and verbal• Strong interpersonal skills• Familiar with use of SAP is an advantage• Excellent with numbers and data analysis
Join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC a great place to work at.
Click on the Apply Online button to let us know about you.
All documents will be treated in the strictest confidentiality.Only short-listed candidates will be invited for an interview.

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