Technical Customer Support with Turkish in Sofia, Bulgaria

Concentrix Bulgaria

Convergys is now part of Concentrix. In a world full of average, we stand out. We believe experience is everything. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix - a passionate company powered by passionate people.

If you’re the ‘go to’ person when it comes to all things tech related, we could have just the role for you. We’re on the lookout for IT enthusiasts to join our expert team here in Sofia.

So, what’s the role all about?

As a Support Professional, you’ll be troubleshooting for Office 365 Cloud customers and helping them out with any problems or questions they may have about their software. Using your expert knowledge, you’ll do whatever it takes to get to the bottom of the issue, making sure they get a first-class experience along the way.

Additionally if you are familiar with Microsoft products (basic knowledge) and you able to lose the jargon and explain steps in simple way, you are very likely to be successful in our process. Technical or Customer Support background is considered as a strong advantage but it is not necessary.

We are looking for someone who have:

* Excellent communication skills in required language - Turkish;
* Very good command of English language;
* Analytical thinking;
* Customer-oriented attitude, combined with excellent soft skills;
* Ability to capture information easily, summarize it and provide it briefly;
* Ability to adapt quickly;
* Good time management skills and multitasking ability;
* Technically-oriented interests with strong troubleshooting and problem solving skills;

What we offer:

* Strong remuneration package;
* Free Health Insurance + discount for a sport card;
* Work week from Monday to Friday;
* Individual career path - personal training on the maintained technologies, great source of technical articles and support information;
* Management and technical career growth;
* Enhanced by learning and development program;
* Regular performance assessment;
* Standard working hours;
* Environment of high skilled and collaborative colleagues;

If you’re up for a fresh new challenge, fancy the idea of working for a bright, forward thinking business, and picking up some new skills along the way, then look no further!

Send us your CV now to open the door to the new career opportunities ahead you!

We can't wait to meet you!

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